Cancellation, Return & Refund Policy
To drop any request, sympathetically illuminate our Customer mind, inside 24 hours (household)/48 hours (global) preceding the delivery date. Happy stems cancel or change orders already in process at the flower vendor, on the way or delivered. Same-day requests are handled instantly, and as a rule, can't be changed. In the event that you are calling around a request that is booked to be delivered around the same time, you can contact us on +91 11 4178 3132 | +91 8447 897 824. No adjustment in delivery guidelines will be entertained by Happy Items preceding 2 working hours of the season of delivery and acknowledged by our Customer support team (for conveyances inside India). No change of any sort in the delivery solicitations will be entertained for any global request 48 hours before the booked delivery of the request unless confirmed by our Customer Service group on email (worldwide conveyances). Happy Stems won't wipe out any request unless educated 24 hours (residential)/48 hours (worldwide) preceding the delivery date.
Return and Refund Policy
- A refund will be processed by Happy Stems in the occasion Happy Stems determines that the cancelation of the request is because of Happy Stems lack of ability of satisfying the request.
- In the event Happy Stems decides to refund to its client because of some issue, just credit vouchers proportionate to the refund sum should be issued however for some situation, Happy Stems will refund the money back and the refund could be prepared on the off chance that we have account details of the customer of the client. The refund could be handled in the event that it is settled upon and delivered in keeping in touch with the client.
- Online Refund is credited specifically through the mode from which client has paid the cash inside 24 working hours. Once handled by Happy Stems refund takes 10-15 business days to reflect in your record.
- Disconnected Refund is credited once client shares the bank details post which it takes 5-7 working days. Once prepared by Happy Stems refund takes 10-15 business days to reflect in your record. Glad Stems is not dependable and does not ensure refund for situations where:
- Flowers, plants, fruits, sweets, gift products and saved things delivered to wrong addresses provided by the sender.
- Unsuccessful delivery from the receiver not being available at time of delivery at the address provided by the sender.
- Diminished item quality because of a wrong delivery address provided by the sender, or a re-route asked for by the sender.
- Product quality problems caused by improper handling by the recipient.